Privacy Policy
Scope and data controller
Tapatrip LLC ("we") handles your personal information responsibly when providing services through Tapa.mn and the Tapa mobile app (together, "Tapa"). This policy explains what information we collect, how we use it, who we share it with and how you can make a request about your information.
Data controller: Tapatrip LLC.
Email for privacy requests: salesinfo@tapa.mn.
Address: 17th floor, MN Tower, Sambuu Street, 5th Khoroo, Chingeltei District, Ulaanbaatar, Mongolia.
Phone: 1800-4444. Social media: Tapa.
Information we collect
The information we collect depends on the service you use. We identify required and optional fields and explain any limitations if you do not provide required information.
- Account information: your full name and mobile number.
- Search and booking information: services you search for, selected routes and dates, and information you enter when booking.
- Device information: your mobile operating system version.
- Location information: GPS information, with your device permission, for services that require your location.
How we use your information
We use your information to create your account, process bookings, respond to requests and send necessary booking and service notifications. We may also use artificial intelligence (AI) to suggest flights, hotels, tours and taxi services based on your searches and interests.
We explain the basis for processing in relation to each purpose. Where consent is required, we provide clear information and obtain consent in advance. Using Tapa does not constitute blanket consent to all processing or advertising.
Location and personalised recommendations
You can manage Tapa's location permission in your device settings. Some location-based features may be limited if you do not grant permission or turn it off.
Sharing information and processing abroad
Where necessary to provide your chosen service, we share only the information needed with relevant service partners on a lawful basis.
If an authorised authority lawfully requests information, we check the basis and scope of the request.
Information security
We take technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration and loss. No digital environment can be guaranteed completely secure.
Do not share your login details, password or one-time verification codes. If you notice suspicious access, contact 1800-4444 or salesinfo@tapa.mn.
If a data breach occurs, we will investigate, take steps to reduce its impact and provide notifications in accordance with applicable requirements.
How long we keep information
We retain information for periods consistent with the purpose of collection, service needs and legal retention requirements. When retention is no longer necessary, we delete the information or make it impossible to identify the individual.
Requests about your information
Subject to applicable law, you may request access to your information, correction of inaccurate information, deletion, cessation of processing or withdrawal of consent.
Send your request to salesinfo@tapa.mn. We will verify your identity to the extent necessary to handle the request.
If we cannot fulfil all of your request, for example because of a legal retention obligation, we will explain why. Withdrawing consent does not invalidate processing lawfully carried out before withdrawal.
Changes to this policy
When this policy changes, we will publish the updated version and its effective date on Tapa. We will notify you of material changes affecting how your information is used or the choices available to you, and obtain new consent where required.
Privacy FAQ
What information does Tapa collect about me?
When you register, we collect your full name and phone number. When you use our services, we collect search and booking information and your mobile operating system version. For location-based services, we use GPS information with your permission.
What is my information used for?
We use it to create your account, process bookings, respond to requests, send necessary notifications and suggest relevant services. We explain required information and its purpose at the relevant step.
Can I turn off location access?
Yes. Turn off Tapa's location permission in your phone settings. Some location-based features may be limited. To delete previously stored information, submit a separate request.
How does AI use my information?
AI may use your searches and interests to suggest flights, hotels, tours and taxi services.
Is my information shared with other organisations?
Yes. We may share information needed to fulfil your booking with service partners and technology providers on a lawful basis. We may also disclose information in response to a lawful request from an authorised authority. See the information-sharing section of this policy.
Is all my information deleted immediately when I close my account?
No. We may need to retain some information, for example to meet legal retention obligations. In our response to your request, we will explain what we retain, for how long and why.
Where can I request correction or deletion of my information?
Email salesinfo@tapa.mn. We may need to verify your identity. Do not send your password or one-time verification codes.
What should I do if I suspect someone else has accessed my account?
Change your password immediately and contact 1800-4444 or salesinfo@tapa.mn. Do not share your login details, password or verification codes.